Prepare for your call

What you need

Appointments

You need an appointment. Once the booking is made, you'll be able to connect to the appointment using Telehealth video call.

If your appointment involves your GP, family or carers, you'll need to book a time with them as well.

Equipment and location

To have a Telehealth video call appointment, you need a:

• Device (desktop computer, tablet or smartphone) with a camera, speaker and microphone (built in or plugged in). Also check that the device is fully charged or plugged into a power source
• Stable Internet connection
• Chrome, Safari, Edge or Opera browser
  • Chrome is the suggested browser if you are using a Windows computer or Android phone for your appointment
  • Safari is the suggested browser if you are using an Apple device for your appointment
• Quiet location to have your appointment

You can run an automatic equipment check (precall test) on your device in the days leading up to your appointment, to make sure your device is able to run a video call.

Run an automatic equipment check.

Need more help?

If you think you need more help in preparation for your appointment, you can:

• Call the Telehealth team, or
• Schedule a guided test call at least three days before your appointment

We will guide you through the process to ensure your equipment is working correctly and you are comfortable with this technology.

If the test call works, you can get ready for your appointment.

If you have trouble with the test call, find out more about getting help with your call.

Get ready for your appointment

To get ready for your appointment:

• Make sure you have any recent medical information on hand, such as your current medications list or test results
• Make sure you are in a quiet location, free of distractions, so the clinician can hear you
• Connect to a home or work Wi-Fi network to avoid using your mobile phone data